Cancellations, Catch-ups & Missed Lessons

At Blockhouse Bay School of Music, we endeavour to always offer a supportive and engaging environment, with our primary goal being the education and musical guidance of our students. We are proud to offer lessons by industry-qualified professional musicians for all ages and abilities.

Please make sure that you read and understand our Terms and Conditions regarding cancellations, catch-ups and missed lessons before signing up for classes. Any questions or queries should be directed in writing to admin@bhbsmusic.co.nz.

Individual Lessons

• Students who give at least 24 hours’ notice of an planned absence are entitled to a catch-up lesson (maximum of two per school term).

• Catch-up lessons can be arranged at a time that works for both the teacher and the student (and/or their parent or caregiver) within the same term .

• Where less than 24 hours’ notice is given, the lesson will be forfeited and no catch-up or credit will be offered.

• If a teacher is unavailable, the School will provide a relief teacher wherever possible. If this is not possible, a catch-up lesson will be arranged. The School will always try to give as much notice as we can.

Group Classes 

• Catch-up lessons are not provided when a student misses a group class.

• If a student is unable to attend, please let the School as soon as possible.

• If a group lesson is cancelled due to teacher unavailability, the School will arrange a catch-up class. This will usually take place in the first week of the term break at the regular lesson time.

Absences and Catch-Ups

• Planned absences must be emailed to: absence@bhbsmusic.co.nz.

• Catch-up lessons are provided as lesson credits. These expire at the end of the same term and which cannot be carried forward or applied to future invoices.

• Catch-ups must be arranged within the same term, either alongside regular lessons or if needed, by the end of the first week of the school holidays.

• The School will make every effort to ensure catch-up lessons are scheduled promptly once issued.

• Cancelled or unattended catch-up lessons are forfeited, and no further credits will be given.

Withdrawing from Lessons 

• To discontinue lessons, students (or their parent/caregiver) must provide at least two weeks’ written notice to school admin (email: admin@bhbsmusic.co.nz)

• Any lessons remaining after the end date stated in the notice will be considered forfeit. At the discretion of School Management, these may be credited to the student’s account.

• Verbal notice to a tutor is not valid. Cancellations are only effective once confirmed in writing to the School office.

• Where two weeks’ written notice is not given, a late-notice fee equivalent to two weeks of lesson fees will apply.